Legal information — Bonusplaycenter Canada

This page explains terms of use, jurisdiction, age requirements, dispute procedure, and how we handle user data across Canadian provinces.

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Terms of use

These Terms govern access to Bonusplaycenter services in Canada. By accessing the platform you agree to comply with local rules and these Terms. Our services are provided for social entertainment and offer virtual rewards within the platform environment.

We operate under Canadian jurisdiction; any disputes are handled according to the procedure described below. Users are responsible for ensuring access is lawful in their province and for adherence to age limits.

  • Platform features and promotions are subject to change.
  • Virtual credits have *** cash value.
  • We may suspend or close accounts that breach Terms.
Terms overview
Compliance officer

Compliance & support

Reach our compliance team via Contacts for queries about regional rules or self-exclusion.

Responsible play and age limits

Access is restricted by provincial gaming regulations. Minimum age for participation varies across provinces. We require verification when concerns arise.

18 years:
Alberta, Manitoba, Quebec
19 years:
All other provinces and territories

If you believe an account is used by a minor or wish to apply self-exclusion, contact support immediately via Contacts.

Data protection & privacy

We process personal data in accordance with our Privacy Policy. Data is stored and processed securely, and users retain rights to access, correct, or request deletion of their data in line with Canadian privacy law.

  • Purpose: service delivery, fraud prevention, analytics.
  • Retention: account data retained for service operation and compliance.
  • Third parties: selected providers support platform operations under contractual safeguards.

User rights

You may request data access or correction by emailing our data contact listed on Contacts. For privacy questions consult Privacy.

Read full policy

Dispute resolution & licensing

Bonusplaycenter operates subject to applicable Canadian laws. Platform operations are managed from our Toronto office. Where provincial regulators apply, their guidelines take precedence for local compliance matters.

1) Contact support via Contacts. 2) If unresolved, escalate to our compliance team. 3) If needed, external review by the relevant provincial regulator may be requested.

If internal resolution is not suitable, you may raise concerns with the provincial gaming regulator or consumer protection authority for your province. We will cooperate with lawful investigations.

Quick references

Consumer rights, refunds & account actions

Our approach balances platform integrity and fairness. Below is a summary of common policies.

Issue Policy
Chargebacks We investigate billing disputes and may reverse credits when valid errors are found.
Refunds Virtual credits are non-cashable; refunds are considered case by case for billing errors.
Account closure Users can request closure; data handling follows Privacy Policy and applicable retention rules.
Consumer rights

Submit a complaint or request review

If you wish to file an official complaint or request further review, complete the form below. We aim to acknowledge all submissions within 7 business days.

What happens next

  1. We acknowledge receipt within 7 business days.
  2. Investigations typically conclude within 30 days, subject to complexity and third-party input.
  3. We provide outcomes and next steps in writing.

For urgent safety concerns or to request immediate self-exclusion, contact support by phone.

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